Frequently Asked Questions– FAQ’s

» General Purchasing Questions
» Rainbow PDF Desktop Converter Questions
» Rainbow PDF Server Based Converter Questions


General Purchasing Questions

• Do you offer special pricing for resellers ?
  Yes, contact sales@RainbowPDF.com for additional information.
  
  
• Do you offer GSA Pricing?
  Yes. GSA pricing of Antenna House Rainbow PDF Products is handled through our partner Component Source contact: sales@componentsource.com Please include “GSA Pricing Rainbow PDF” your subject line. A Component Source Representative will contact you.
  
  
• Is purchasing information safe here?
  At Antenna House, we use Secure Sockets Layer (SSL) technology for protecting your personal information. When giving your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only Antenna House is allowed to decode your information.
  
  
• Do you offer multiple License discounts? What is the minimum number to receive multiple License discounts?
  Antenna House offers volume licensing agreements to enable corporate, government, and academic organizations to receive significant discounts by purchasing Rainbow PDF software licenses in quantity. You need to apply for at least 5 licenses to qualify for this program. For more information, email our Sales Team at sales@RainbowPDF.com.
  
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Rainbow PDF Desktop Converter Questions

• What happens after I place an order for Rainbow PDF Desktop?
  As soon as you complete the purchase process and we receive the payment, the Rainbow PDF License Key and the link to download is sent by email. If you have already downloaded the evaluation version, you only need to enter your serial number to enable it as a full version.
  
  
• What are the supported conversion formats for Rainbow PDF Desktop Converter?
  File Format to Input: Adobe PDF 1.3 – 1.7 Acrobat 8 (.pdf extension)
  As for the PDF Packages saved by Acrobat8, only a cover page can be converted.
  File Format to Output: Microsoft© Excel 97-2003, Microsoft© Word 97-2003, Text
  
  
• What are the system requirements for Rainbow PDF Desktop Converter?
  Supported OS: Windows 2000 Professional, Windows XP (Professional/Home Edition), Windows Vista (Home Basic, Home Premium, Business, Ultimate)
  
  
• What languages does Rainbow PDF Desktop Converter support?
  Rainbow PDF completely supports the conversion of English and Japanese characters, including Japanese Kanji, Katakana and Hiragana.
  
  
• Can I convert multiple files at once?
  Yes, just select multiple files and drag and drop them into the converter box and Rainbow PDF Desktop Converter will convert them.
  
  
• Do I have to pay for tech support and upgrades?
  Rainbow PDF Converter comes with a 90 day warranty during which time you will receive free upgrades and limited free email technical support. Direct your questions to .
  
  
• How many times can I download the Evaluation version?
  We offer a generous 10 day, trial for your evaluation.
  
  
• Can you ship me Rainbow PDF Desktop Converter on a CD?
  Yes, however, it requires an additional shipping charge. For more information on shipping please contact us at .
  
  
• Who can use Rainbow PDF Desktop Converter?
  - Accountants, financial analysts, auditors, and marketing managers will benefit from changing existing PDF information into programs that will calculate statistics for clients and colleagues.
  - Sales people, sales managers and consultants will be able to incorporate repurpose documents and articles for use in proposals and quotations.
  - Students, researchers, consultants and writers who publish reports, write papers will benefit by converting portions of other documents for reuse in their finished documents.
  
  
• What are the options to make payments for Rainbow PDF Desktop Converter?
  You may pay on line with your credit card.
  
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Rainbow PDF Server Based Converter Questions

• Who can use Rainbow PDF Server Based Converter?
  Anyone who operates in a server environment using Windows, Solaris or Linux system can use Rainbow PDF Server Based Converter.
  
  
• What is the difference between Rainbow PDF Desktop Converter and Rainbow PDF Server Based Converter?
  Rainbow PDF Desktop Converter is designed for individual desktop use simply to convert PDF’s to MS Word, Excel and text. Rainbow PDF Server Based Converter is designed for businesses whose desktop terminals are controlled through a server. In addition, Rainbow PDF SBC transfers data from many different formats into PDF and image formats.
  
  
• What is SVG?
  SVG (Scalable Vector Graphics) is a text-based graphics language which describes images with vector shapes, text and embedded raster graphics.
  
  
• Do I need Microsoft Office or Adobe Software to use Rainbow Server Based Converter?
  No, because all reading and conversion of the file is done within the server. There is no need to install either Microsoft Office or Adobe Software.
  
  
• What are the options to make payments for Rainbow PDF Server Based Converter?
  The payment options for purchasing Rainbow Server Products include paying on line with your credit card or you may use the download order form to pay by purchase order or bank wire transfer.
  
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